How To Fix /SCMTMS/MSG252 - Document '&3 &1' is locked by user '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/MSG -

• Message number: 252

• Message text: Document '&3 &1' is locked by user '&2'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/MSG252 - Document '&3 &1' is locked by user '&2' ?

  The SAP error message /SCMTMS/MSG252 Document '&3 &1' is locked by user '&2' typically occurs in the context of SAP Transportation Management (TM) when a user tries to access or modify a document (such as a transportation request, shipment, or other related documents) that is currently locked by another user. This locking mechanism is in place to prevent data inconsistencies that could arise from simultaneous modifications.
  Cause:
  
  Document Locking: The document is being edited or processed by another user, which causes it to be locked.
  Session Timeout: A user may have left a session open, causing the document to remain locked even if they are no longer actively working on it.
  System Error: Occasionally, a system error or crash may leave a document in a locked state without a user actively holding the lock.
  
  Solution:
  
  Wait and Retry: If the document is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock. You can check with the user to see if they are done.
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can see which user is holding the lock and the document that is locked. If necessary, you can delete the lock entry if you have the appropriate authorizations and if it is safe to do so.
  Contact the User: If you know who the user is, you can contact them to ask if they can release the lock.
  System Administrator Intervention: If the lock is due to a system error or if the user is no longer available, a system administrator may need to intervene to release the lock.
  Review User Sessions: Ensure that users are properly logging out of their sessions to avoid leaving documents locked unintentionally.
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related errors.
  SU01: To manage user accounts and check user sessions.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on document locking and handling locks in SAP TM.
  
  
  Best Practices: Encourage users to log out of sessions when they are done, and to communicate with each other when working on shared documents to avoid locking issues.
  
  
  By following these steps, you should be able to resolve the locking issue and continue working with the document in question.