How To Fix /SCMTMS/INV_DISP032 - Cannot submit dispute case &1; dispute case locked by another user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 032

• Message text: Cannot submit dispute case &1; dispute case locked by another user

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP032 - Cannot submit dispute case &1; dispute case locked by another user ?

  The SAP error message /SCMTMS/INV_DISP032 indicates that a dispute case cannot be submitted because it is currently locked by another user. This typically occurs in systems where multiple users are working on the same data or transaction, and it is designed to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the dispute case you are trying to submit.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Configuration: The system may have specific configurations that enforce locking mechanisms for dispute cases.
  
  Solution:
  
  
  Check Lock Status: 
  
  Use transaction code SM12 to check for locks on the dispute case. You can search for the specific case ID to see if it is locked and by whom.
  If you find that the case is locked by another user, you may need to wait until they release the lock or contact them to coordinate.
  
  
  
  Release Lock: 
  
  If you have the necessary authorizations, you can manually delete the lock from SM12. However, this should be done with caution and typically only if you are sure that the other user is not actively working on the case.
  
  
  
  Communicate with Users: 
  
  If you are in a collaborative environment, communicate with your team members to ensure that no one else is working on the same dispute case.
  
  
  
  Retry Submission: 
  
  After confirming that the case is no longer locked, try to submit the dispute case again.
  
  
  
  System Configuration Review: 
  
  If this issue occurs frequently, it may be worth reviewing the system configuration and user access patterns to see if adjustments can be made to reduce locking conflicts.
  
  
  
  Related Information:
  
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to access and modify dispute cases.
  SAP Notes: Check for any relevant SAP Notes that may address this issue or provide additional guidance.
  Documentation: Review the SAP documentation for the specific module you are working with (e.g., SAP Transportation Management) for best practices regarding dispute case management.
  
  If the problem persists after trying the above solutions, consider reaching out to your SAP support team for further assistance.