How To Fix /SCMTMS/INV_DISP013 - Error in sending e-mail; e-mail not sent to approvers

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/INV_DISP -

• Message number: 013

• Message text: Error in sending e-mail; e-mail not sent to approvers

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/INV_DISP013 - Error in sending e-mail; e-mail not sent to approvers ?

  The SAP error message /SCMTMS/INV_DISP013 indicates that there was an issue with sending an email notification to approvers in the SAP Transportation Management System (TM). This error can occur due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in the SAPconnect (SCOT) configuration.
  Missing Email Addresses: The approvers may not have valid email addresses assigned in their user profiles.
  SMTP Server Issues: The SMTP server that SAP is trying to use to send emails may be down or misconfigured.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the SMTP server.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT and verify the settings for SAPconnect.
  Ensure that the SMTP node is configured correctly and is active.
  
  
  
  Verify User Email Addresses:
  
  Check the user profiles of the approvers (transaction code SU01) to ensure that valid email addresses are maintained.
  
  
  
  Test SMTP Connection:
  
  Use transaction code SOST to check the status of sent emails and any errors that may have occurred.
  Test the SMTP connection from the SAP system to ensure it can reach the email server.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Network Troubleshooting:
  
  If there are network issues, work with your IT department to ensure that the SAP system can communicate with the SMTP server.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for SAPconnect and email configuration for more detailed guidance.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the /SCMTMS/INV_DISP013 error in SAP.