How To Fix /SCMTMS/GNT_VIS004 - Document statuses for some documents are missing; check the log

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GNT_VIS -

• Message number: 004

• Message text: Document statuses for some documents are missing; check the log

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GNT_VIS004 - Document statuses for some documents are missing; check the log ?

  The SAP error message /SCMTMS/GNT_VIS004 Document statuses for some documents are missing; check the log typically occurs in the context of SAP Transportation Management (TM). This error indicates that the system is unable to retrieve or display the status of certain documents, which can hinder the visibility and tracking of transportation processes.
  Causes:
  
  Data Inconsistency: There may be inconsistencies in the database or missing entries related to the documents in question.
  Authorization Issues: The user may not have the necessary authorizations to view certain document statuses.
  System Configuration: Incorrect configuration settings in the SAP TM system can lead to issues in status retrieval.
  Log Issues: The log files may contain errors or warnings that prevent the system from displaying the document statuses.
  Background Job Failures: If there are background jobs that are supposed to update document statuses and they fail, this can lead to missing statuses.
  
  Solutions:
  
  Check Logs: Review the logs for more detailed error messages. You can access the logs through transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis).
  Data Consistency Check: Run consistency checks to ensure that all necessary data is present and correctly linked. This can often be done through specific transaction codes or reports in SAP TM.
  Authorization Check: Verify that the user has the appropriate authorizations to view the document statuses. This can be done through transaction SU53 or by checking the user roles and profiles.
  Configuration Review: Review the configuration settings in SAP TM to ensure that everything is set up correctly. This may involve checking the settings for document types, status management, and other related configurations.
  Re-run Background Jobs: If there are background jobs that failed, try to re-run them. You can check the status of background jobs using transaction SM37.
  SAP Notes: Check for any relevant SAP Notes that may address this specific issue. Sometimes, SAP releases patches or notes that provide solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM37 (Job Monitoring), and ST22 (Dump Analysis) for troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for Transportation Management for detailed information on document statuses and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.