How To Fix /SCMTMS/GATEWAY004 - Failed keys for navigation &1 from source entity &2 to entity &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/GATEWAY -

• Message number: 004

• Message text: Failed keys for navigation &1 from source entity &2 to entity &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/GATEWAY004 - Failed keys for navigation &1 from source entity &2 to entity &3 ?

  The SAP error message /SCMTMS/GATEWAY004 typically indicates an issue with navigation keys when trying to access or link data between different entities in the SAP Transportation Management System (TM). This error can occur in various scenarios, such as when trying to navigate from one object to another (e.g., from a transportation request to a shipment) and the system cannot find the necessary keys to establish that link.
  Causes:
  
  Missing or Incorrect Data: The source entity may not have the required keys or data to navigate to the target entity. This could be due to incomplete data entry or data corruption.
  Configuration Issues: There may be configuration issues in the TM system that prevent proper navigation between entities.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the target entity.
  System Bugs: There could be bugs or inconsistencies in the SAP TM system that lead to this error.
  
  Solutions:
  
  Check Data Integrity: Verify that the source entity has all the required keys and data. Ensure that the data is complete and correctly entered.
  Review Configuration: Check the configuration settings in the SAP TM system to ensure that the navigation paths between entities are correctly defined.
  Authorization Check: Ensure that the user has the necessary authorizations to access both the source and target entities. This can be done by reviewing the user's roles and authorizations in the system.
  Debugging: If you have access to debugging tools, you can trace the navigation process to identify where it fails. This may require technical expertise.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error. There may be known issues and fixes provided by SAP.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP TM that may help in troubleshooting, such as /SCMTMS/ related transactions.
  Documentation: Review the SAP Help Portal for documentation related to SAP TM and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.