How To Fix /SCMTMS/FWAQ_MSG003 - Cannot download; customer Microsoft Excel file does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FWAQ_MSG -

• Message number: 003

• Message text: Cannot download; customer Microsoft Excel file does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FWAQ_MSG003 - Cannot download; customer Microsoft Excel file does not exist ?

  The SAP error message /SCMTMS/FWAQ_MSG003 Cannot download; customer Microsoft Excel file does not exist typically occurs in the context of SAP Transportation Management (TM) when a user attempts to download a report or data into an Excel file, but the system cannot find the specified file.
  Causes:
  
  File Not Generated: The Excel file may not have been generated or saved correctly in the system.
  Incorrect Path: The path where the file is supposed to be saved may be incorrect or not accessible.
  Authorization Issues: The user may not have the necessary permissions to access the file or the directory where it is stored.
  Temporary Files: The temporary files created during the download process may have been deleted or not created due to system issues.
  System Configuration: There may be configuration issues in the SAP system that prevent the file from being created or accessed.
  
  Solutions:
  
  Check File Generation: Ensure that the report or data you are trying to download has been generated successfully. You may need to rerun the report or process.
  Verify Path: Check the configuration settings in SAP to ensure that the path for saving the Excel file is correct and accessible.
  User Permissions: Verify that the user has the necessary authorizations to access the directory and files. You may need to consult with your SAP security team.
  Check Temporary Files: Look for any temporary files that may have been created during the download process. If they are missing, try to clear the cache or restart the session.
  System Logs: Review the system logs for any errors or warnings that may provide additional context about why the file could not be downloaded.
  SAP Notes: Check for any relevant SAP Notes or updates that may address this specific issue. Sometimes, there are known bugs or patches that can resolve such problems.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Transportation Management for more details on file handling and reporting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message related to downloading the Excel file in SAP TM.