How To Fix /SCMTMS/FAG_MSG885 - Unable to access SAP Customer Relationship Management system

/SCMTMS/FAG_MSG885 - Overview

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 885

• Message text: Unable to access SAP Customer Relationship Management system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG885 - Unable to access SAP Customer Relationship Management system ?

  The SAP error message /SCMTMS/FAG_MSG885 indicates that there is an issue with accessing the SAP Customer Relationship Management (CRM) system from the SAP Transportation Management System (TM). This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Connectivity Issues: There may be network or connectivity problems between the TM system and the CRM system.
  Authorization Problems: The user or system may not have the necessary authorizations to access the CRM system.
  Configuration Errors: Incorrect configuration settings in either the TM or CRM system can lead to access issues.
  System Downtime: The CRM system may be down for maintenance or experiencing technical issues.
  RFC Connection Issues: The Remote Function Call (RFC) connection between the TM and CRM systems may not be set up correctly or may be inactive.
  
  Solutions:
  
  
  Check Connectivity:
  
  Verify that the TM system can reach the CRM system over the network. You can use tools like ping