How To Fix /SCMTMS/FAG_MSG885 - Unable to access SAP Customer Relationship Management system

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 885

• Message text: Unable to access SAP Customer Relationship Management system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG885 - Unable to access SAP Customer Relationship Management system ?

  The SAP error message /SCMTMS/FAG_MSG885 indicates that there is an issue with accessing the SAP Customer Relationship Management (CRM) system from the SAP Transportation Management System (TM). This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Connectivity Issues: There may be network or connectivity problems between the TM system and the CRM system.
  Authorization Problems: The user or system may not have the necessary authorizations to access the CRM system.
  Configuration Errors: Incorrect configuration settings in either the TM or CRM system can lead to access issues.
  System Downtime: The CRM system may be down for maintenance or experiencing technical issues.
  RFC Connection Issues: The Remote Function Call (RFC) connection between the TM and CRM systems may not be set up correctly or may be inactive.
  
  Solutions:
  
  
  Check Connectivity:
  
  Verify that the TM system can reach the CRM system over the network. You can use tools like ping or telnet to check connectivity.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account being used has the necessary authorizations to access the CRM system. Check roles and profiles assigned to the user.
  
  
  
  Validate Configuration:
  
  Review the configuration settings in both the TM and CRM systems. Ensure that the integration settings are correctly configured.
  Check transaction codes like SPRO for configuration settings related to the integration.
  
  
  
  Check System Status:
  
  Confirm that the CRM system is up and running. You can check the system status in the SAP GUI or consult with your Basis team.
  
  
  
  Inspect RFC Connections:
  
  Go to transaction SM59 in the SAP GUI and check the RFC connection settings. Ensure that the connection to the CRM system is correctly configured and active.
  Test the RFC connection to see if it is working properly.
  
  
  
  Review Logs:
  
  Check the application logs for any additional error messages or details that could provide more context about the issue. You can use transaction SLG1 to view application logs.
  
  
  
  Consult Documentation:
  
  Refer to SAP Notes or documentation related to the specific error message for any known issues or patches that may need to be applied.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Integration Documentation: Review the integration documentation between SAP TM and CRM for any specific requirements or configurations that need to be in place.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /SCMTMS/FAG_MSG885 error message.