How To Fix /SCMTMS/FAG_MSG813 - Multiple CRM systems assigned to different item types

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 813

• Message text: Multiple CRM systems assigned to different item types

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG813 - Multiple CRM systems assigned to different item types ?

  The SAP error message /SCMTMS/FAG_MSG813 indicates that there are multiple Customer Relationship Management (CRM) systems assigned to different item types within the SAP Transportation Management (TM) system. This situation can lead to inconsistencies and conflicts in data processing, as the system expects a single CRM system to be associated with each item type.
  Cause:
  The error typically arises from the following scenarios:
  
  Configuration Issues: There may be a misconfiguration in the assignment of CRM systems to item types in the SAP TM settings.
  Multiple Assignments: Different item types may have been assigned to different CRM systems, which is not allowed in the current configuration.
  Data Inconsistencies: There may be inconsistencies in the master data or transactional data that lead to the system detecting multiple CRM assignments.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for Transportation Management.
  Verify the assignment of CRM systems to item types. Ensure that each item type is assigned to a single CRM system.
  
  
  
  Adjust Assignments:
  
  If you find that multiple CRM systems are assigned to the same item type, you will need to adjust the assignments to ensure that each item type is linked to only one CRM system.
  
  
  
  Review Master Data:
  
  Check the master data related to the item types and CRM systems. Ensure that there are no discrepancies or duplicate entries that could lead to this error.
  
  
  
  Testing:
  
  After making the necessary adjustments, perform tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for specific guidance on configuring CRM system assignments in TM.
  
  
  
  Seek Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 for data dictionary checks.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the /SCMTMS/FAG_MSG813 error in your SAP system.