How To Fix /SCMTMS/FAG_MSG311 - Enter business partner or hierarchy tree for party role &1 (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/FAG_MSG -

• Message number: 311

• Message text: Enter business partner or hierarchy tree for party role &1 (&2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/FAG_MSG311 - Enter business partner or hierarchy tree for party role &1 (&2) ?

  The SAP error message /SCMTMS/FAG_MSG311 typically indicates that there is a missing or incorrect configuration related to business partners or hierarchy trees in the context of the Transportation Management System (TMS) module. This error occurs when the system expects a business partner or a hierarchy tree to be defined for a specific party role, but it cannot find the necessary information.
  Cause:
  
  Missing Business Partner: The business partner for the specified role is not created or is not active in the system.
  Incorrect Role Assignment: The business partner may not have the correct role assigned that is required for the transaction.
  Hierarchy Tree Issues: If a hierarchy tree is expected, it may not be defined or may not include the necessary business partner.
  Configuration Issues: There may be configuration issues in the TMS settings that prevent the system from recognizing the business partner or hierarchy tree.
  
  Solution:
  
  
  Check Business Partner:
  
  Go to the Business Partner transaction (BP) and verify that the business partner exists for the specified role.
  Ensure that the business partner is active and correctly configured.
  
  
  
  Assign Correct Role:
  
  Ensure that the business partner has the necessary roles assigned. You can check this in the Business Partner transaction under the "Roles" tab.
  
  
  
  Define Hierarchy Tree:
  
  If a hierarchy tree is required, ensure that it is defined in the system. You can check this in the TMS configuration settings.
  Navigate to the relevant configuration area in TMS and ensure that the hierarchy tree includes the necessary business partners.
  
  
  
  Review TMS Configuration:
  
  Check the TMS configuration settings to ensure that all necessary parameters are set correctly.
  Make sure that the relevant customizing settings for business partners and their roles are properly maintained.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring business partners and hierarchy trees in TMS.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner), SPRO (Customizing), and /SCMTMS/ related transactions for TMS configuration.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and edit business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP community forums for further assistance.