How To Fix /SCMTMS/DO_TRNSPCHRG043 - Partial credit memo is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/DO_TRNSPCHRG -

• Message number: 043

• Message text: Partial credit memo is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/DO_TRNSPCHRG043 - Partial credit memo is not supported ?

  The SAP error message /SCMTMS/DO_TRNSPCHRG043 Partial credit memo is not supported typically occurs in the context of Transportation Management (TM) when dealing with credit memos. This error indicates that the system does not allow for the processing of partial credit memos in the current configuration or transaction.
  Cause:
  
  Configuration Settings: The system may be configured to only allow full credit memos, and any attempt to process a partial credit memo will trigger this error.
  Business Process: The business process being followed may not support partial credit memos, which could be a policy decision within the organization.
  Data Entry Error: There may be an error in the data entry where a partial amount is being entered instead of a full amount.
  
  Solution:
  
  Check Configuration: Review the configuration settings in SAP TM to see if there is an option to allow partial credit memos. This may involve consulting with your SAP Basis or TM configuration team.
  Use Full Credit Memo: If the system does not support partial credit memos, you may need to issue a full credit memo instead. Ensure that the amounts are correctly calculated and that the full amount is being processed.
  Review Business Processes: Consult with your business process owners to understand if the policy can be adjusted to allow for partial credit memos, if necessary.
  Data Validation: Ensure that the data being entered is correct and that you are not inadvertently trying to process a partial credit memo.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates on the functionality of credit memos in your version of SAP TM.
  Documentation: Review the SAP documentation for Transportation Management to understand the handling of credit memos and any limitations that may exist.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a critical business process.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.