How To Fix /SCMB/ORDER328 - Order &1 item &2: Change is not possible (confirmations are not allowed)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/ORDER -

• Message number: 328

• Message text: Order &1 item &2: Change is not possible (confirmations are not allowed)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/ORDER328 - Order &1 item &2: Change is not possible (confirmations are not allowed) ?

  The SAP error message /SCMB/ORDER328 indicates that a change to a specific order item is not possible because confirmations are not allowed for that item. This error typically arises in the context of supply chain management, particularly when dealing with order confirmations in SAP Advanced Planning and Optimization (APO) or SAP S/4HANA.
  Cause:
  
  Order Status: The order or item may be in a status that does not allow changes. For example, if the order has already been confirmed or is in a closed status, modifications may be restricted.
  Configuration Settings: The system settings or configuration may restrict changes to confirmed orders. This could be due to business rules or settings in the order management configuration.
  Locking Mechanism: The order might be locked by another process or user, preventing changes from being made.
  Document Flow: If there are subsequent documents (like delivery or invoice) created based on the order, changes may be restricted to maintain data integrity.
  
  Solution:
  
  Check Order Status: Review the status of the order and item. If it is confirmed or in a closed state, you may need to reverse the confirmation or create a new order for changes.
  Review Configuration: Consult with your SAP configuration team to understand if there are specific settings that prevent changes to confirmed orders. Adjustments may be needed in the configuration.
  Unlock the Order: If the order is locked, identify the user or process that has locked it and resolve the locking issue.
  Use Alternative Processes: If changes are not allowed, consider using alternative processes such as creating a new order or adjusting the existing order through a different method (e.g., cancellation or reversal).
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling order confirmations and related error messages.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCMB/ORDER for order management, and CO02 for order confirmation.
  SAP Notes: Check for any SAP Notes related to this error message for patches or updates that may address the issue.
  User Authorization: Ensure that the user has the necessary authorizations to make changes to the order.
  Testing in Development: If changes are made to configuration or processes, test them in a development or quality assurance environment before applying them to production.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or your internal SAP team for further investigation.