How To Fix /SCMB/LDDD024 - Request &1: Distance and duration calculation failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/LDDD -

• Message number: 024

• Message text: Request &1: Distance and duration calculation failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/LDDD024 - Request &1: Distance and duration calculation failed ?

  The SAP error message /SCMB/LDDD024 Request &1: Distance and duration calculation failed typically occurs in the context of SAP Supply Chain Management (SCM), particularly when dealing with logistics and transportation planning. This error indicates that the system was unable to calculate the distance and duration for a specific transportation request.
  Causes:
  
  Missing or Incorrect Master Data: The error may arise if the master data required for distance and duration calculations (such as locations, routes, or transportation lanes) is incomplete or incorrect.
  Geographical Data Issues: If the geographical data (like coordinates for locations) is missing or incorrect, the system cannot compute the distance and duration.
  Configuration Issues: Incorrect configuration settings in the transportation management module can lead to calculation failures.
  System Performance: If the system is under heavy load or if there are performance issues, it may fail to process the request in a timely manner.
  External Service Issues: If the distance and duration calculations rely on external services (like Google Maps or other mapping services), any downtime or issues with those services can lead to this error.
  
  Solutions:
  
  Check Master Data: Verify that all relevant master data (locations, routes, transportation lanes) is complete and accurate. Ensure that all necessary data is maintained in the system.
  Validate Geographical Data: Ensure that the geographical coordinates for the locations involved in the transportation request are correctly defined.
  Review Configuration: Check the configuration settings in the transportation management module to ensure they are set up correctly for distance and duration calculations.
  Monitor System Performance: If the system is experiencing performance issues, consider optimizing the system or checking for any background jobs that may be affecting performance.
  Check External Services: If the calculations depend on external services, verify that those services are operational and accessible from your SAP system.
  Error Logs: Review the application logs and error logs in SAP for more detailed information about the failure. This can provide insights into what specifically went wrong during the calculation process.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like /SCMB/LD to access logistics data or /SCMB/LDDS for distance and duration services.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues or provide patches related to this error.
  Documentation: Review the SAP Help documentation for SCM and transportation management for more detailed information on configuration and troubleshooting.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.