How To Fix /SCMB/GIS_GC036 - Distance and duration between locations &1 and &2 couldn't be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/GIS_GC -

• Message number: 036

• Message text: Distance and duration between locations &1 and &2 couldn't be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/GIS_GC036 - Distance and duration between locations &1 and &2 couldn't be determined ?

  The SAP error message /SCMB/GIS_GC036 indicates that the system is unable to determine the distance and duration between two specified locations (denoted as &1 and &2). This error typically arises in the context of SAP Supply Chain Management (SCM) when using geographical information services (GIS) for route planning or logistics calculations.
  Causes:
  
  Missing or Incorrect Location Data: The locations specified may not have valid geographical coordinates (latitude and longitude) or may not be correctly defined in the system.
  GIS Configuration Issues: The GIS service may not be properly configured or connected, leading to failures in retrieving distance and duration data.
  Network Issues: There may be connectivity problems between the SAP system and the GIS service provider, preventing data retrieval.
  Service Limitations: The GIS service being used may have limitations on the number of requests or may not support certain locations.
  Data Quality Issues: The data for the locations may be incomplete or inaccurate, leading to the inability to calculate distances.
  
  Solutions:
  
  Verify Location Data: Check the master data for the locations involved. Ensure that both locations have valid and complete geographical information.
  Check GIS Configuration: Review the configuration settings for the GIS service in SAP. Ensure that the service is correctly set up and that the connection parameters are accurate.
  Test Connectivity: Ensure that the SAP system can communicate with the GIS service. This may involve checking network settings, firewalls, and service availability.
  Review Service Documentation: Consult the documentation for the GIS service being used to understand any limitations or requirements for the locations being queried.
  Error Logs: Check the SAP application logs (transaction SLG1) for any additional error messages or details that may provide more context on the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or the GIS service provider for assistance.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may address this specific error or provide updates and patches related to GIS functionality.
  Documentation: Review the SAP Help Portal for documentation on configuring and using GIS services within SAP SCM.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.