How To Fix /SCMB/GIS_GC032 - &1 GIS requests failed after &2 failed calls to the provider

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/GIS_GC -

• Message number: 032

• Message text: &1 GIS requests failed after &2 failed calls to the provider

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/GIS_GC032 - &1 GIS requests failed after &2 failed calls to the provider ?

  The SAP error message /SCMB/GIS_GC032 indicates that GIS (Global Information System) requests have failed after a certain number of unsuccessful calls to the provider. This error typically arises in the context of SAP Supply Chain Management (SCM) and can be related to issues with data retrieval or communication with external systems.
  Cause:
  
  Provider Unavailability: The external provider (e.g., a web service or database) that the GIS is trying to communicate with may be down or unreachable.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the provider.
  Configuration Errors: Incorrect configuration settings in the GIS or the provider settings can lead to failed calls.
  Timeouts: The requests may be timing out due to long processing times or heavy load on the provider.
  Data Issues: There may be issues with the data being sent to the provider, such as invalid formats or missing required fields.
  
  Solution:
  
  Check Provider Status: Verify if the external provider is operational. If it is down, you may need to wait until it is back online.
  Network Diagnostics: Conduct network tests to ensure that there are no connectivity issues between the SAP system and the provider.
  Review Configuration: Check the configuration settings in the SAP system for GIS and ensure that they are correct. This includes endpoint URLs, authentication details, and any other relevant parameters.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the GIS requests.
  Data Validation: Validate the data being sent to the provider to ensure it meets the required format and contains all necessary information.
  Logs and Traces: Review the application logs and traces for more detailed error messages that can provide insights into the specific cause of the failures.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for GIS and SCM for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.