How To Fix /SCMB/DM_REL023 - Release &1: Customer is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_REL -

• Message number: 023

• Message text: Release &1: Customer is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_REL023 - Release &1: Customer is missing ?

  The SAP error message /SCMB/DM_REL023 Release &1: Customer is missing typically occurs in the context of SAP Supply Chain Management (SCM) when there is an attempt to release a document (like a delivery or a sales order) that is associated with a customer that is not defined or is missing in the system.
  Cause:
  
  Missing Customer Master Data: The customer associated with the document does not exist in the system or is not properly set up.
  Incorrect Customer Assignment: The document may reference a customer that has been deleted or is inactive.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing entries in the customer master or related tables.
  Configuration Issues: There may be configuration issues in the SCM module that prevent the system from recognizing the customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for general data, VD03 for sales area data).
  Verify that the customer exists and is active.
  Ensure that all necessary data (like address, sales area, etc.) is correctly maintained.
  
  
  
  Review Document Assignment:
  
  Check the document (e.g., delivery, sales order) to ensure it is correctly assigned to the existing customer.
  If the document references a customer that has been deleted or is inactive, update the document to reference a valid customer.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the system to identify any discrepancies in the customer data.
  Use transaction codes like SE16 or SE11 to check relevant tables (e.g., KNA1 for general customer data).
  
  
  
  Configuration Review:
  
  Review the configuration settings in the SCM module to ensure that customer-related settings are correctly defined.
  Check if there are any specific settings that might restrict the release of documents for certain customers.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, VD03, VL03N, etc., for customer and document management.
  SAP Notes: Search for SAP Notes related to /SCMB/DM_REL023 for any known issues or fixes.
  User Authorizations: Ensure that the user has the necessary authorizations to access customer data and perform the release action.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SCMB/DM_REL023.