How To Fix /SCMB/DM_DLV189 - Required customer identification was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMB/DM_DLV -

• Message number: 189

• Message text: Required customer identification was not sent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMB/DM_DLV189 - Required customer identification was not sent ?

  The SAP error message /SCMB/DM_DLV189 Required customer identification was not sent typically occurs in the context of SAP Supply Chain Management (SCM) or Advanced Planning and Optimization (APO) when a required field for customer identification is missing in a delivery or order processing scenario.
  Cause:
  The error indicates that the system expects a customer identification (such as a customer number or ID) to be provided, but it was not included in the relevant transaction. This can happen due to several reasons:
  
  Missing Data: The customer identification data is not filled in the relevant document (e.g., delivery, order).
  Configuration Issues: The system may not be properly configured to handle customer identification for the specific process.
  Data Transfer Issues: If data is being transferred from another system (like an external system or legacy system), the customer identification may not be included in the data transfer.
  User Input Error: Users may have overlooked entering the required customer identification during the transaction.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Document: Review the delivery or order document where the error occurred. Ensure that the customer identification field is filled in correctly.
  
  
  Review Configuration: Check the configuration settings in SAP to ensure that customer identification is set up correctly for the relevant processes. This may involve looking at the customizing settings in the SCM or APO module.
  
  
  Data Transfer Validation: If the data is being transferred from another system, validate the data mapping and ensure that the customer identification is included in the data being sent to SAP.
  
  
  User Training: If the issue is due to user oversight, consider providing training or guidelines to users on the importance of entering customer identification in relevant transactions.
  
  
  Debugging: If the issue persists, you may need to debug the process to identify where the customer identification is being lost or not being populated.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional insights or updates that may address the issue.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like /SCMB/DM for delivery management) that may help in troubleshooting.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.