How To Fix SCI401 - The following exception was raised when the e-mail was sent: &

SAP Error Message - Details

• Message type: E = Error

• Message class: SCI - Code Inspector

• Message number: 401

• Message text: The following exception was raised when the e-mail was sent: &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCI401 - The following exception was raised when the e-mail was sent: & ?

  The SAP error message SCI401 indicates that there was an issue when attempting to send an email through the SAP system. The message typically includes additional details about the specific exception that occurred, which can help in diagnosing the problem.
  Possible Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Email Address Format: The email address being used may be incorrectly formatted or invalid.
  
  
  Authorization Issues: The user or service account used to send the email may not have the necessary permissions to send emails.
  
  
  Email Content Issues: The content of the email (such as attachments or size) may be causing the issue.
  
  
  SAP System Errors: There may be underlying issues within the SAP system itself, such as memory issues or other exceptions.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  Ensure that there are no firewall rules blocking the connection.
  
  
  
  Validate Email Addresses:
  
  Check the format of the email addresses being used. Ensure they are valid and correctly formatted.
  
  
  
  Review User Permissions:
  
  Ensure that the user or service account has the necessary permissions to send emails from the SAP system.
  
  
  
  Check Email Content:
  
  Review the content of the email being sent. If there are attachments, check their size and format.
  
  
  
  Review SAP Logs:
  
  Check the SAP application logs (transaction code SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to email sending.
  
  
  
  Contact Support:
  
  If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: SCOT (SMTP Configuration), SLG1 (Application Log).
  SAP Notes: Always check for the latest SAP Notes related to email sending issues, as they may provide specific fixes or workarounds.
  Documentation: Review SAP documentation on email configuration and troubleshooting for more detailed guidance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SCI401 error in your SAP system.