How To Fix /SCF/CL_MESSAGES_SMI020 - There are no acknowledgements or notifications for the selected alert

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCF/CL_MESSAGES_SMI -

• Message number: 020

• Message text: There are no acknowledgements or notifications for the selected alert

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCF/CL_MESSAGES_SMI020 - There are no acknowledgements or notifications for the selected alert ?

  The SAP error message /SCF/CL_MESSAGES_SMI020 indicates that there are no acknowledgments or notifications for the selected alert in the SAP system. This message typically arises in the context of the SAP Solution Manager, particularly when dealing with alerts and monitoring.
  Cause:
  
  No Alerts Generated: The alert you are trying to view may not have generated any acknowledgments or notifications because it has not been triggered or there are no active issues.
  Configuration Issues: There may be a configuration issue in the alerting or monitoring setup that prevents notifications from being sent or acknowledged.
  Data Retention Settings: The data retention settings may have expired, leading to the loss of historical acknowledgment or notification data.
  User Permissions: The user may not have the necessary permissions to view acknowledgments or notifications related to the alert.
  
  Solution:
  
  Check Alert Configuration: Verify that the alert is correctly configured and that it is set to generate notifications. Ensure that the alerting rules are active and properly defined.
  Review Monitoring Setup: Ensure that the monitoring setup in SAP Solution Manager is correctly configured to capture and send notifications for the relevant alerts.
  Check Data Retention Settings: Review the data retention settings in your SAP system to ensure that they are set appropriately to retain acknowledgment and notification data for the desired period.
  User Permissions: Confirm that the user has the necessary authorizations to view acknowledgments and notifications. You may need to adjust user roles or permissions accordingly.
  Test Alerts: If possible, trigger a test alert to see if it generates notifications and acknowledgments as expected. This can help identify if the issue is with the specific alert or a broader configuration problem.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Solution Manager documentation for detailed information on alert configuration and monitoring.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, consider reaching out to SAP support for further assistance.