How To Fix /SCDL/STM401 - &1: customer profile does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCDL/STM -

• Message number: 401

• Message text: &1: customer profile does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCDL/STM401 - &1: customer profile does not exist ?

  The SAP error message /SCDL/STM401 &1: customer profile does not exist typically occurs in the context of SAP Supply Chain Management (SCM) or Advanced Planning and Optimization (APO) modules. This error indicates that the system is unable to find a customer profile for the specified customer in the system.
  Cause:
  
  Missing Customer Profile: The most common cause is that the customer profile has not been created or is not maintained in the system.
  Incorrect Customer ID: The customer ID being referenced may be incorrect or misspelled.
  Data Migration Issues: If data has been migrated from another system, there may have been issues during the migration process that resulted in missing customer profiles.
  Authorization Issues: The user may not have the necessary authorizations to view or access the customer profile.
  
  Solution:
  
  
  Create or Maintain Customer Profile:
  
  Navigate to the relevant transaction in SAP to create or maintain the customer profile.
  Ensure that the customer profile is correctly set up with all necessary details.
  
  
  
  Verify Customer ID:
  
  Double-check the customer ID being used in the transaction to ensure it is correct.
  Use transaction codes like BP (Business Partner) to search for the customer and verify its existence.
  
  
  
  Check Data Migration:
  
  If the error occurred after a data migration, review the migration logs and ensure that all necessary customer profiles were migrated correctly.
  If profiles are missing, consider re-running the migration for those specific records.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer profiles.
  Consult with your SAP security team to verify and adjust authorizations if needed.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific module you are working with for any additional troubleshooting steps or known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, SCDL, or any specific transaction related to customer profile management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.