How To Fix SBDV211 - File format blocked by virus scanner

SAP Error Message - Details

• Message type: E = Error

• Message class: SBDV - BDV: Business Document Viewer

• Message number: 211

• Message text: File format blocked by virus scanner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBDV211 - File format blocked by virus scanner ?

  The SAP error message SBDV211: File format blocked by virus scanner typically indicates that a file you are trying to upload or process in the SAP system has been flagged by the virus scanner as potentially harmful or is in a format that is not allowed due to security policies.
  Cause:
  
  File Type Restrictions: The virus scanner may be configured to block certain file types (e.g., executables, scripts) that are considered risky.
  Virus Scanner Settings: The settings of the virus scanner may be overly restrictive, leading to legitimate files being blocked.
  File Corruption: The file being uploaded may be corrupted or contain malicious code, triggering the virus scanner's protective measures.
  Outdated Virus Definitions: The virus scanner may have outdated definitions, causing it to incorrectly flag safe files.
  
  Solution:
  
  Check File Type: Ensure that the file you are trying to upload is in an acceptable format. Refer to your organization's guidelines on allowed file types.
  Review Virus Scanner Logs: Check the logs of the virus scanner to see why the file was blocked. This can provide insights into whether it was a false positive or a legitimate threat.
  Adjust Virus Scanner Settings: If you have the necessary permissions, consider adjusting the settings of the virus scanner to allow the specific file type or to whitelist the SAP application.
  Scan the File: Manually scan the file with an updated antivirus tool to ensure it is safe. If it is safe, you may need to contact your IT security team to discuss the false positive.
  Contact IT Support: If you are unable to resolve the issue, reach out to your IT support team for assistance. They may need to adjust the virus scanner settings or provide further guidance.
  Update Virus Definitions: Ensure that the virus scanner is up to date with the latest virus definitions to minimize false positives.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific guidance or patches related to this error message. SAP frequently updates its knowledge base with solutions for common issues.
  Security Policies: Familiarize yourself with your organization's security policies regarding file uploads and virus scanning to avoid future issues.
  Documentation: Review the documentation for the virus scanner being used to understand its configuration and how it interacts with SAP systems.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.