How To Fix SBCS_SEND002 - The message could not be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCS_SEND - BCS: Send Interface

• Message number: 002

• Message text: The message could not be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBCS_SEND002 - The message could not be sent ?

  The SAP error message SBCS_SEND002 indicates that a message could not be sent, typically related to the SAP Business Communication Services (BCS) or the SAPconnect interface. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Incorrect Configuration: The SAPconnect settings may not be properly configured. This includes settings for SMTP, SAPoffice, or other communication methods.
  Network Issues: There may be network connectivity problems preventing the message from being sent.
  Recipient Address Issues: The email address or recipient information may be incorrect or not properly formatted.
  Authorization Issues: The user may not have the necessary authorizations to send messages.
  Queue Issues: The message may be stuck in a queue due to processing errors or system overload.
  System Errors: There may be underlying system errors or issues with the SAP application server.
  
  Solutions:
  
  
  Check Configuration:
  
  Go to transaction SCOT (SAPconnect Administration) and verify the configuration settings for the communication method being used (e.g., SMTP).
  Ensure that the SMTP server settings are correct and that the server is reachable.
  
  
  
  Verify Recipient Information:
  
  Check the recipient's email address for correctness. Ensure it is properly formatted and valid.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to send messages. This can be checked in transaction SU53 after attempting to send the message.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that might provide more context on the issue.
  
  
  
  Monitor the Queue:
  
  Use transaction SOST to monitor the status of sent messages. Look for any messages that are stuck or have failed and investigate the reasons.
  
  
  
  Network Troubleshooting:
  
  If network issues are suspected, check connectivity to the SMTP server or other relevant servers. You may need to involve your network team.
  
  
  
  Check for System Errors:
  
  Review the application server logs for any errors that might indicate a deeper issue with the SAP system.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  SU53: Authorization Check
  
  
  Documentation: Refer to SAP Help documentation for detailed information on configuring SAPconnect and troubleshooting communication issues.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the SBCS_SEND002 error.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.