How To Fix SBCOMS553 - Sending of confidential mails to &1 is not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCOMS - Messages for Business Communication Services

• Message number: 553

• Message text: Sending of confidential mails to &1 is not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBCOMS553 - Sending of confidential mails to &1 is not allowed ?

  The SAP error message SBCOMS553 indicates that the system is preventing the sending of confidential emails to a specific recipient (denoted by &1). This restriction is typically in place to protect sensitive information and ensure compliance with data protection regulations.
  Cause:
  The error can occur due to several reasons:
  
  Confidentiality Settings: The recipient's email address may be marked as confidential in the system settings, preventing the sending of sensitive information.
  User Authorizations: The user attempting to send the email may not have the necessary authorizations to send confidential emails.
  Configuration Settings: The SAP system may have been configured to restrict sending confidential emails to certain domains or addresses.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Check Recipient Settings:
  
  Verify if the recipient's email address is marked as confidential in the system. This can usually be checked in the user master record or email settings.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the appropriate authorizations to send confidential emails. This may involve checking roles and permissions assigned to the user in the SAP system.
  
  
  
  Adjust Configuration:
  
  If the restriction is due to system configuration, consult with your SAP Basis or security team to review and adjust the settings that govern the sending of confidential emails.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email configuration and confidentiality settings for more detailed guidance.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Email Configuration in SAP: Familiarize yourself with the configuration settings for email in SAP, including transaction codes like SCOT (SAPconnect Administration) and SOST (Send Requests).
  Data Protection Regulations: Understand the implications of sending confidential information via email, especially in relation to GDPR or other data protection laws.
  User Training: Ensure that users are trained on the policies regarding the handling of confidential information and the use of email within the organization.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to allow the sending of emails as needed.