How To Fix SBCOMS504 - Recipient &1 locked by administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: SBCOMS - Messages for Business Communication Services

• Message number: 504

• Message text: Recipient &1 locked by administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SBCOMS504 - Recipient &1 locked by administrator ?

  The SAP error message SBCOMS504 indicates that a recipient (usually a user or a communication channel) is locked by an administrator. This typically occurs in the context of SAP Business Communication Services or similar messaging systems within SAP.
  Cause:
  
  User Locking: The recipient (user or communication channel) has been locked by an administrator, possibly due to security reasons, inactivity, or administrative actions.
  Configuration Issues: There may be configuration settings that prevent the recipient from being used for communication.
  User Status: The user might have been marked as inactive or locked in the user management system.
  
  Solution:
  
  
  Unlock the Recipient:
  
  An administrator should log into the SAP system and navigate to the user management area (transaction code SU01 for user management).
  Search for the locked user or communication channel.
  Check the status and unlock the user if necessary.
  
  
  
  Review User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to perform the required actions.
  If the user is part of a specific group or role, verify that the group is active and has the necessary permissions.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to the communication channel or service that the recipient is associated with.
  Ensure that there are no restrictions or settings that would prevent the recipient from being used.
  
  
  
  Consult Logs:
  
  Check the system logs (transaction code SLG1) for any additional error messages or warnings that might provide more context about why the recipient is locked.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  User Management: Familiarize yourself with user management transactions in SAP, such as SU01 (User Maintenance), SU10 (Mass User Maintenance), and SUIM (User Information System).
  Authorization Checks: Understand how authorizations work in SAP and how to manage them effectively.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  By following these steps, you should be able to resolve the SBCOMS504 error and restore communication functionality for the locked recipient.