How To Fix SB097 - Cannot display user data from a remote system

SAP Error Message - Details

• Message type: E = Error

• Message class: SB - Version Management Messages

• Message number: 097

• Message text: Cannot display user data from a remote system

What causes this issue?

You have chosen a user name in the version overview for a remote
system. You cannot display user data in the version overview of a
remote system.

How to fix this error?

Choose another option.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SB097 - Cannot display user data from a remote system ?

  The SAP error message SB097, which states "Cannot display user data from a remote system," typically occurs when there is an issue with accessing user data from a remote system in a distributed environment. This can happen in scenarios where SAP systems are connected via RFC (Remote Function Call) or when using Central User Administration (CUA).
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP systems, preventing data retrieval.
  Authorization Issues: The user may not have the necessary authorizations to access user data in the remote system.
  Configuration Issues: The remote system may not be properly configured in the SAP landscape, or the RFC destination may not be set up correctly.
  System Downtime: The remote system may be down or undergoing maintenance.
  Incorrect User ID: The user ID being queried may not exist in the remote system.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the systems. You can use tools like ping or telnet to test connectivity.
  Verify Authorizations: Check if the user has the necessary authorizations to access user data in the remote system. You may need to consult with your SAP security team.
  Review RFC Configuration: 
  
  Go to transaction SM59 and check the configuration of the RFC destination pointing to the remote system.
  Test the connection to ensure it is working correctly.
  
  
  Check Remote System Status: Verify that the remote system is up and running. You can check the system status in the SAP GUI or through system monitoring tools.
  Validate User ID: Ensure that the user ID you are trying to access exists in the remote system and is active.
  Check CUA Configuration: If you are using Central User Administration, ensure that the CUA settings are correctly configured and that the remote system is included in the CUA setup.
  
  Related Information:
  
  Transaction Codes: 
  
  SM59 for checking and configuring RFC destinations.
  SU01 for user maintenance.
  SU53 for authorization checks.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or open a support ticket with SAP for further assistance.