How To Fix /SAPSMOSS/01027 - You are not recognized as a customer at SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSMOSS/01 -

• Message number: 027

• Message text: You are not recognized as a customer at SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSMOSS/01027 - You are not recognized as a customer at SAP ?

  The SAP error message /SAPSMOSS/01027 You are not recognized as a customer at SAP typically indicates that the user or organization attempting to access SAP services or support is not recognized in SAP's customer database. This can happen for several reasons, including:
  Causes:
  
  Lack of Customer Registration: The organization may not be registered as a customer with SAP.
  Incorrect User Credentials: The user may be using incorrect login credentials or an email address that is not associated with an SAP customer account.
  Expired or Inactive Customer Status: The customer account may have expired or been deactivated.
  Access Rights: The user may not have the necessary permissions to access the requested services or support.
  System Configuration Issues: There may be issues with the system configuration or settings that prevent recognition of the customer status.
  
  Solutions:
  
  Verify Customer Registration: Check if your organization is registered as a customer with SAP. You can do this by contacting SAP support or checking the SAP customer portal.
  Check User Credentials: Ensure that you are using the correct email address and password associated with your SAP customer account. If you have forgotten your password, use the password recovery option.
  Contact SAP Support: If you believe your organization is a registered customer but still receive this error, contact SAP support for assistance. They can verify your status and help resolve any issues.
  Check Account Status: If your organization has been a customer in the past, verify that the account is still active and has not expired.
  Review Access Rights: Ensure that your user account has the necessary permissions to access the services you are trying to use. This may involve checking with your organization's SAP administrator.
  
  Related Information:
  
  SAP Support Portal: The SAP Support Portal is the primary resource for customers to access support, documentation, and other services. Ensure you have the correct access.
  SAP Community: The SAP Community is a valuable resource for finding solutions to common issues and connecting with other SAP users.
  Documentation: Review SAP documentation related to customer accounts and access rights for more detailed information on managing your account.
  
  If the issue persists after trying the above solutions, it is advisable to escalate the matter to SAP support for further investigation.