How To Fix /SAPSMOSS/01020 - An error occurred while creating the note(s)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSMOSS/01 -

• Message number: 020

• Message text: An error occurred while creating the note(s)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSMOSS/01020 - An error occurred while creating the note(s) ?

  The SAP error message /SAPSMOSS/01020 An error occurred while creating the note(s) typically occurs when there is an issue with the SAP Note Assistant or when trying to create or manage SAP notes in the system. This error can arise due to various reasons, including system configuration issues, authorization problems, or connectivity issues with the SAP service marketplace.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create or manage notes.
  Network Issues: There may be connectivity problems between your SAP system and the SAP service marketplace.
  Configuration Issues: The SAP system may not be properly configured to access the SAP Note Assistant.
  System Errors: There could be temporary system errors or inconsistencies in the SAP environment.
  Missing or Incorrect Parameters: Required parameters for the note creation process may be missing or incorrectly set.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create and manage notes. This can be checked in transaction SU53 after the error occurs to see if there are any authorization failures.
  
  
  
  Verify Network Connectivity:
  
  Check if the SAP system can connect to the SAP service marketplace. You can test this by trying to access the marketplace from the SAP GUI or using transaction SNOTE.
  
  
  
  Review Configuration:
  
  Ensure that the SAP Note Assistant is properly configured. You can check the settings in transaction SNOTE and ensure that the system is set up to connect to the correct SAP service marketplace.
  
  
  
  Check for System Errors:
  
  Look for any system logs or dumps that might provide more information about the error. You can use transaction SM21 to check the system log for any relevant messages.
  
  
  
  Update SAP System:
  
  Ensure that your SAP system is up to date with the latest support packages and patches. Sometimes, bugs in older versions can cause issues with note creation.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message and any relevant logs or details.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SNOTE: SAP Note Assistant, used for managing SAP notes.
  SU53: Authorization check, useful for diagnosing authorization issues.
  SM21: System log, for checking system errors and logs.
  
  
  
  SAP Notes: You can search for specific SAP Notes related to this error on the SAP Support Portal, which may provide additional insights or fixes.
  
  
  Documentation: Review the official SAP documentation for the Note Assistant and related components for more detailed guidance on configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the error message /SAPSMOSS/01020.