How To Fix /SAPSLL/PRCLS_API067 - Product &1 does not exist or is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PRCLS_API -

• Message number: 067

• Message text: Product &1 does not exist or is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PRCLS_API067 - Product &1 does not exist or is not active ?

  The SAP error message /SAPSLL/PRCLS_API067 Product &1 does not exist or is not active typically occurs in the context of SAP Global Trade Services (GTS) or SAP Supply Chain Management (SCM) when the system is trying to process a product that is either not defined in the system or is inactive.
  Cause:
  
  Product Not Defined: The product specified by the identifier &1 does not exist in the system. This could be due to a typo in the product code or the product not being created in the system.
  Product Inactive: The product exists but is marked as inactive. This can happen if the product has been deactivated or if it is not available for the current business processes.
  Data Synchronization Issues: If the product data is supposed to be synchronized from another system (like an ERP system), there may be issues with the data transfer or synchronization.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product.
  
  Solution:
  
  
  Check Product Existence:
  
  Verify that the product code is correct. Check for any typos or errors in the product identifier.
  Use transaction codes like MM03 (Display Material) or MM02 (Change Material) to check if the product exists in the system.
  
  
  
  Check Product Status:
  
  If the product exists, check its status to ensure it is active. You can do this in the material master data.
  If the product is inactive, you may need to reactivate it using the appropriate transaction code.
  
  
  
  Data Synchronization:
  
  If the product is supposed to be synchronized from another system, check the integration settings and logs to ensure that the data transfer is functioning correctly.
  Ensure that the product is created in the source system and that the synchronization process is running without errors.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the product. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional context on the error message and any specific configurations that may be required.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM03, MM02, MM01 (Create Material), and SE11 (Data Dictionary) for checking product definitions.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.