How To Fix /SAPSLL/PLUGINR3165 - &1&2 - &3 &4: Document item is rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PLUGINR3 -

• Message number: 165

• Message text: &1&2 - &3 &4: Document item is rejected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PLUGINR3165 - &1&2 - &3 &4: Document item is rejected ?

  The SAP error message /SAPSLL/PLUGINR3165 typically indicates that a document item has been rejected during processing in the SAP system, particularly in the context of SAP Global Trade Services (GTS) or SAP Logistics. This error can occur for various reasons, often related to compliance checks, missing data, or configuration issues.
  Causes:
  
  Compliance Issues: The document may not comply with legal or regulatory requirements, such as missing licenses or permits.
  Missing Data: Required fields or data elements may be missing from the document item, leading to rejection.
  Configuration Errors: Incorrect settings in the SAP GTS or logistics configuration can lead to the rejection of documents.
  Master Data Issues: Problems with master data (e.g., vendor, customer, material) can cause the document to be rejected.
  Custom Checks: Custom validations or checks implemented in the system may be failing.
  
  Solutions:
  
  Review the Document: Check the document for any missing or incorrect information. Ensure that all required fields are filled out correctly.
  Compliance Check: Verify that the document complies with all relevant regulations and that any necessary licenses or permits are in place.
  Check Configuration: Review the configuration settings in SAP GTS or the relevant logistics module to ensure they are set up correctly.
  Master Data Validation: Ensure that all master data related to the document (e.g., customer, vendor, material) is accurate and complete.
  Error Logs: Check the error logs or application logs in SAP for more detailed information about why the document was rejected. This can provide specific error codes or messages that can guide troubleshooting.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SLG1 (Application Log) to view logs related to the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional context.
  User Forums: Check SAP community forums or user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.