How To Fix /SAPSLL/PLUGINR3007 - SAP GTS call: Communication error or system error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/PLUGINR3 -

• Message number: 007

• Message text: SAP GTS call: Communication error or system error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/PLUGINR3007 - SAP GTS call: Communication error or system error ?

  The SAP error message /SAPSLL/PLUGINR3007 typically indicates a communication error or system error when calling SAP Global Trade Services (GTS). This error can arise from various issues related to system configuration, network problems, or integration settings. Below are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the GTS system.
  Configuration Errors: Incorrect configuration settings in the SAP GTS or the connected SAP system can lead to communication failures.
  Authorization Issues: The user or system may not have the necessary authorizations to perform the GTS call.
  Service Availability: The GTS service may be down or not properly configured to accept requests.
  RFC Connection Problems: Issues with the Remote Function Call (RFC) connection settings can lead to communication errors.
  Version Compatibility: Incompatibility between the versions of the SAP system and GTS can also cause issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the GTS system. You can use tools like ping or traceroute to diagnose network issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and GTS. Ensure that all necessary parameters are correctly set.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to access GTS functions. Review user roles and permissions.
  Monitor GTS Services: Check if the GTS services are running and available. You may need to restart the GTS service if it is down.
  Validate RFC Connections: Use transaction SM59 in the SAP GUI to check the RFC connection settings. Test the connection to ensure it is working correctly.
  Check Logs: Review the application logs in both the SAP system and GTS for any additional error messages or warnings that could provide more context.
  Consult SAP Notes: Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SLG1 (Application Log) to check logs for more details on the error.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs and configuration settings.
  Documentation: Refer to the official SAP GTS documentation for guidance on configuration and troubleshooting.
  
  By following these steps, you should be able to identify and resolve the communication error or system error associated with the /SAPSLL/PLUGINR3007 message.