How To Fix /SAPSLL/CON_LDET000 - Invalid license: unable to get the license information

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/CON_LDET -

• Message number: 000

• Message text: Invalid license: unable to get the license information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/CON_LDET000 - Invalid license: unable to get the license information ?

  The SAP error message /SAPSLL/CON_LDET000 Invalid license: unable to get the license information typically indicates an issue with the license configuration for the SAP system, particularly in the context of SAP Global Trade Services (GTS) or SAP Supply Chain Management (SCM) modules. Here’s a breakdown of the potential causes, solutions, and related information:
  Causes:
  
  Expired License: The license for the SAP system or specific components may have expired.
  Incorrect License Key: The license key entered may be incorrect or not applicable to the current system configuration.
  Missing License Information: The system may not have the necessary license information loaded or configured properly.
  System Configuration Issues: There may be issues with the system configuration that prevent the license from being recognized.
  Transport Issues: If the license was transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  
  Check License Validity:
  
  Go to transaction code SLICENSE in the SAP GUI.
  Verify the status of the license and check if it is still valid.
  
  
  
  Update License:
  
  If the license has expired, you will need to obtain a new license key from SAP.
  Use the SLICENSE transaction to upload the new license key.
  
  
  
  Verify License Key:
  
  Ensure that the license key entered matches the system's configuration and is appropriate for the installed components.
  
  
  
  Check System Configuration:
  
  Review the system configuration settings to ensure that they are correctly set up to recognize the license.
  Check for any inconsistencies in the system that might affect license recognition.
  
  
  
  Transport License Information:
  
  If the license was transported, ensure that the transport was successful and that all necessary objects were included.
  You may need to re-transport the license information if there were issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for assistance. They can provide guidance based on your specific system configuration and licensing agreements.
  
  
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for notes related to licensing issues.
  Documentation: Review the official SAP documentation for licensing requirements and procedures for your specific SAP modules.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the /SAPSLL/CON_LDET000 Invalid license: unable to get the license information error message.