How To Fix /SAPSLL/CON_CORE023 - Internal Error when saving the changes; create a ticket under SLL-ITR-TRC

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPSLL/CON_CORE -

• Message number: 023

• Message text: Internal Error when saving the changes; create a ticket under SLL-ITR-TRC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPSLL/CON_CORE023 - Internal Error when saving the changes; create a ticket under SLL-ITR-TRC ?

  The SAP error message /SAPSLL/CON_CORE023 Internal Error when saving the changes; create a ticket under SLL-ITR-TRC typically indicates an internal issue within the SAP Global Trade Services (GTS) module, specifically related to the handling of trade compliance or logistics processes. This error can occur due to various reasons, including configuration issues, data inconsistencies, or system bugs.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the GTS configuration can lead to internal errors when trying to save changes.
  Data Inconsistencies: Inconsistent or incomplete data in the relevant tables may trigger this error.
  System Bugs: There may be known bugs in the version of SAP GTS you are using that could cause this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action may also lead to errors.
  Performance Issues: If the system is under heavy load, it may not process requests correctly, leading to internal errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the GTS module to ensure they are set up correctly. Pay special attention to any recent changes that may have been made.
  Data Validation: Validate the data being processed to ensure there are no inconsistencies or missing information. This may involve checking master data, transaction data, and any related documents.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause of the issue.
  Update SAP GTS: Ensure that you are using the latest support package or version of SAP GTS, as updates often include bug fixes and performance improvements.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Contact SAP Support: If the issue persists, create a support ticket under the category SLL-ITR-TRC as suggested in the error message. Provide detailed information about the error, including steps to reproduce it, any relevant logs, and the context in which it occurred.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Engage with the SAP Community or other forums where SAP professionals discuss similar issues. You may find others who have encountered and resolved the same error.
  Documentation: Review the official SAP GTS documentation for any specific guidelines related to the functionality you are working with.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.