How To Fix /SAPPSPRO/RM_UPD_ERR021 - Could not close the record

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPSPRO/RM_UPD_ERR -

• Message number: 021

• Message text: Could not close the record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPSPRO/RM_UPD_ERR021 - Could not close the record ?

  The SAP error message /SAPPSPRO/RM_UPD_ERR021 Could not close the record typically indicates an issue related to the update of a record in the SAP system, often in the context of the SAP Production Planning (PP) or SAP Project System (PS) modules. This error can occur due to various reasons, including data inconsistencies, authorization issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data that prevent the record from being closed. This could be due to missing or incorrect information in related tables.
  Authorization Issues: The user may not have the necessary authorizations to perform the action of closing the record.
  Locking Issues: The record may be locked by another user or process, preventing the current user from closing it.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the SAP application server.
  Incomplete Processes: The record may be part of a process that has not been completed, such as open purchase orders or production orders that need to be finalized.
  
  Solutions:
  
  Check Data Consistency: Review the data associated with the record to ensure that all required fields are filled out correctly and that there are no inconsistencies.
  Review Authorizations: Ensure that the user has the necessary authorizations to close the record. This can be checked in the user roles and profiles.
  Check for Locks: Use transaction codes like SM12 to check for locks on the record. If another user is holding a lock, you may need to wait until they release it or contact them.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  Complete Related Processes: Ensure that all related processes are completed. For example, if the record is part of a production order, make sure that all operations are finished and confirmed.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can check for any underlying technical issues or database problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CO02 (Change Production Order), CJ20N (Project Builder), or ME22N (Change Purchase Order) depending on the context of the error.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to the specific module you are working with (e.g., PP, PS) for best practices and guidelines on record management.
  
  If you continue to experience issues, providing specific details about the context in which the error occurs can help in diagnosing the problem more effectively.