How To Fix /SAPPSPRO/INFU004 - Upper end of upper threshold must be greater than lower end

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPSPRO/INFU -

• Message number: 004

• Message text: Upper end of upper threshold must be greater than lower end

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPSPRO/INFU004 - Upper end of upper threshold must be greater than lower end ?

  The SAP error message /SAPPSPRO/INFU004 Upper end of upper threshold must be greater than lower end typically occurs in the context of SAP's process integration or performance management, particularly when defining thresholds for monitoring or alerts.
  Cause:
  This error indicates that there is a configuration issue with the threshold values set for a particular monitoring object or performance metric. Specifically, it means that the upper limit of the upper threshold is not greater than the lower threshold, which is a logical inconsistency. For example, if you have defined:
  
  Lower Threshold: 10
  Upper Threshold: 5
  
  This configuration is invalid because the upper threshold cannot be less than or equal to the lower threshold.
  Solution:
  To resolve this error, you need to check and correct the threshold values in the relevant configuration settings. Here are the steps you can follow:
  
  
  Access the Configuration:
  
  Go to the relevant transaction or configuration area where the thresholds are defined. This could be in the SAP Solution Manager or any other relevant module.
  
  
  
  Review Threshold Settings:
  
  Locate the specific monitoring object or performance metric that is causing the error.
  Check the defined threshold values (lower and upper).
  
  
  
  Adjust the Values:
  
  Ensure that the upper end of the upper threshold is greater than the lower threshold. For example, if your lower threshold is 10, your upper threshold should be set to a value greater than 10 (e.g., 15 or 20).
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the configuration.
  
  
  
  Test the Configuration:
  
  Run a test to ensure that the error no longer appears and that the monitoring or alerting functions as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help guides related to the specific module you are working with for more detailed instructions on configuring thresholds.
  SAP Notes: Check SAP Notes for any known issues or additional guidance related to this error message.
  Support: If you continue to experience issues, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By ensuring that the threshold values are logically consistent, you should be able to resolve the error and continue with your monitoring setup.