How To Fix /SAPPO/ORDER020 - Postprocessing order &1 : Generic data cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPO/ORDER -

• Message number: 020

• Message text: Postprocessing order &1 : Generic data cannot be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPO/ORDER020 - Postprocessing order &1 : Generic data cannot be determined ?

  The SAP error message /SAPPO/ORDER020 indicates that there is an issue with postprocessing an order, specifically that "generic data cannot be determined." This error typically arises in the context of SAP's Project System (PS) or Production Planning (PP) modules, where the system is unable to retrieve or determine the necessary data for processing an order.
  Causes:
  
  Missing Master Data: The error may occur if there are missing or incomplete master data records (e.g., material master, work center, routing) that are required for the order.
  Configuration Issues: Incorrect configuration settings in the system can lead to the inability to determine generic data.
  Authorization Issues: Lack of proper authorizations for accessing certain data can also trigger this error.
  Data Inconsistencies: Inconsistencies in the data, such as incorrect or missing entries in related tables, can cause the system to fail in retrieving the necessary information.
  Custom Development: If there are custom developments or enhancements in the system, they might interfere with the standard processing logic.
  
  Solutions:
  
  Check Master Data: Verify that all relevant master data (materials, work centers, routings, etc.) is complete and correctly maintained.
  Review Configuration: Ensure that the configuration settings for the relevant modules (PS, PP) are correctly set up. This includes checking the settings for order types, profiles, and other related configurations.
  Authorization Check: Ensure that the user has the necessary authorizations to access the data required for processing the order.
  Data Consistency Check: Run consistency checks on the relevant data to identify and correct any inconsistencies. This may involve checking for missing entries in key tables.
  Debugging: If the issue persists, consider debugging the process to identify where the data retrieval is failing. This may require the assistance of a developer or SAP support.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE11 (Data Dictionary), SE80 (Object Navigator), or SE37 (Function Module) to investigate the underlying data structures and function modules related to the order processing.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  SAP Support: If the problem cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.