How To Fix /SAPPCE/PNV801 - Serious error; contact technical support

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPPCE/PNV -

• Message number: 801

• Message text: Serious error; contact technical support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPPCE/PNV801 - Serious error; contact technical support ?

  The SAP error message /SAPPCE/PNV801 Serious error; contact technical support typically indicates a critical issue within the SAP system that requires immediate attention from technical support. This error can arise from various underlying causes, and the specific details may vary depending on the context in which it occurs. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the SAP system can lead to serious errors.
  Data Inconsistencies: Corrupted or inconsistent data in the database may trigger this error.
  System Bugs: There may be bugs in the SAP software that lead to unexpected behavior.
  Missing Authorizations: Lack of necessary authorizations for certain operations can cause errors.
  Performance Issues: System performance problems, such as memory shortages or database locks, can lead to serious errors.
  Custom Code Issues: If there are custom developments or enhancements, they may not be functioning correctly.
  
  Solutions:
  
  Check SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address the specific error. SAP frequently releases patches and updates that can resolve known issues.
  Review System Logs: Analyze system logs (transaction codes like SM21, ST22, or SLG1) to identify any related error messages or warnings that could provide more context.
  Data Consistency Checks: Run data consistency checks to identify and rectify any inconsistencies in the database.
  Configuration Review: Review the configuration settings related to the module or process that triggered the error.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, it is advisable to contact SAP technical support with detailed information about the error, including any logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for troubleshooting, such as:
  
  SM21: System Log
  ST22: Dump Analysis
  SLG1: Application Log
  
  
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review SAP documentation for the specific module or functionality where the error occurred to understand any prerequisites or known issues.
  
  Conclusion:
  The /SAPPCE/PNV801 Serious error; contact technical support message indicates a significant issue that requires careful investigation. By following the steps outlined above, you can gather the necessary information to either resolve the issue or provide SAP support with the details they need to assist you effectively.