How To Fix /SAPNEA/J_SC152 - All customers in the selection are exception customers

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPNEA/J_SC -

• Message number: 152

• Message text: All customers in the selection are exception customers

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPNEA/J_SC152 - All customers in the selection are exception customers ?

  The SAP error message /SAPNEA/J_SC152 All customers in the selection are exception customers typically occurs in the context of customer management or sales processes within SAP. This error indicates that the system has identified all the customers in the selection as "exception customers," which means they are flagged for special handling due to certain criteria, such as credit issues, payment problems, or other exceptions.
  Cause:
  
  
  Exception Customer Status: The customers you are trying to process are marked as exception customers in the system. This could be due to:
  
  Credit limit exceeded.
  Payment history issues.
  Specific flags set in the customer master data.
  Other business rules defined in the system.
  
  
  
  Selection Criteria: The selection criteria used to retrieve customers may have inadvertently included only those customers that are flagged as exceptions.
  
  
  Solution:
  
  
  Review Customer Master Data: Check the customer master records for the customers in question. Look for any flags or indicators that mark them as exception customers. You can do this by:
  
  Navigating to the customer master data transaction (e.g., XD03 for display).
  Checking the credit management or payment history sections.
  
  
  
  Adjust Selection Criteria: If you are using a report or transaction that allows for selection criteria, ensure that you are not inadvertently filtering for only exception customers. Modify the selection criteria to include all customers.
  
  
  Resolve Exceptions: If the customers are indeed flagged as exceptions, you may need to resolve the underlying issues:
  
  Adjust credit limits if appropriate.
  Follow up on outstanding payments.
  Remove any flags that are no longer relevant.
  
  
  
  Consult with Business Rules: If your organization has specific business rules regarding exception customers, consult with your finance or sales team to understand the implications of processing these customers.
  
  
  SAP Notes and Documentation: Check SAP Notes or documentation for any updates or specific guidance related to this error message. Sometimes, there may be patches or updates that address known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Credit Management) or FD03 (Display Customer Credit) to manage customer credit statuses.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify customer data.
  SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.