How To Fix /SAPNEA/J_SC137 - No customer exists

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPNEA/J_SC -

• Message number: 137

• Message text: No customer exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPNEA/J_SC137 - No customer exists ?

  The SAP error message /SAPNEA/J_SC137 No customer exists typically indicates that the system is unable to find a customer record in the database for the specified criteria. This error can occur in various scenarios, such as when trying to create a sales order, process a transaction, or access customer-related data.
  Causes:
  
  Customer Not Created: The customer record may not have been created in the system.
  Incorrect Customer Number: The customer number being referenced may be incorrect or mistyped.
  Customer Status: The customer may be inactive or blocked, preventing access to their data.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Authorization Issues: The user may not have the necessary permissions to view or access the customer data.
  
  Solutions:
  
  
  Verify Customer Creation:
  
  Check if the customer has been created in the system. You can do this by navigating to the customer master data transaction (e.g., XD03 for display).
  
  
  
  Check Customer Number:
  
  Ensure that the customer number you are using is correct. Double-check for any typos or formatting issues.
  
  
  
  Review Customer Status:
  
  If the customer exists, check their status to ensure they are active and not blocked. You can do this in the customer master data screen.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems (like CRM or third-party applications), ensure that the data is synchronized properly. You may need to run a data synchronization job or check for any errors in the integration process.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access customer data. You may need to contact your system administrator to verify your user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to this error message for any specific guidance or patches that may be applicable.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01 (Create Customer), XD02 (Change Customer), and XD03 (Display Customer).
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.