How To Fix SAPLWOSK500 - Customer is blocked; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: SAPLWOSK - Ret. Store Consumer Order: Messages for func. group SAPLWOSK

• Message number: 500

• Message text: Customer is blocked; see long text

What causes this issue?

You want to display or change master data related to a customer. The
master data for the customer may include personal data and is blocked.

System Response

The system does not display any data related to the customer to protect
personal data, and you cannot change data for this customer.

How to fix this error?

If you are sure that you want to display or change data related to the
customer, use transaction
<DS:TRAN.BUP_REQ_UNBLK>BUP_REQ_UNBLK</> to request unblocking.
If you cannot use this transaction in your system, contact a business
user who is authorized to display blocked data or to unblock data.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SAPLWOSK500 - Customer is blocked; see long text ?

  The SAP error message "SAPLWOSK500 Customer is blocked; see long text" indicates that the customer account you are trying to process is blocked for transactions. This can occur in various contexts, such as sales orders, deliveries, or billing. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  
  Customer Blocked Status: The customer may be blocked due to various reasons, such as:
  
  Payment issues (e.g., overdue invoices).
  Credit limit exceeded.
  Manual blocking by a user or administrator.
  Blocked for specific transactions (e.g., sales orders, deliveries).
  
  
  
  Master Data Issues: The customer master data may have been set to a blocked status in the system.
  
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Customer Status:
  
  Go to the customer master data transaction (e.g., XD03 for display).
  Enter the customer number and check the status in the "General Data" and "Company Code Data" sections.
  Look for any indicators that show the customer is blocked.
  
  
  
  Unblock the Customer:
  
  If the customer is blocked, you may need to unblock it. This can be done in the customer master data transaction (XD02 for change).
  Navigate to the relevant sections and remove the block status.
  
  
  
  Review Credit Management Settings:
  
  If the block is due to credit management settings, check the credit limit and payment history.
  You may need to adjust the credit limit or resolve any outstanding payment issues.
  
  
  
  Consult with Finance or Sales Team:
  
  If you are unsure why the customer is blocked, consult with your finance or sales team for further insights.
  They may have additional information regarding the customer's payment history or any internal policies that led to the block.
  
  
  
  Check for Transaction-Specific Blocks:
  
  Sometimes, customers can be blocked for specific transactions. Ensure that the type of transaction you are trying to perform is allowed for that customer.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer Master Data
  XD02: Change Customer Master Data
  FD32: Display Customer Credit Management
  FD32: Change Customer Credit Management
  
  
  
  Long Text: The long text associated with the error message may provide additional context or specific reasons for the block. You can view this by clicking on the message or checking the documentation in the SAP system.
  
  
  User Roles and Authorizations: Ensure that you have the necessary authorizations to view and change customer master data.
  
  
  Documentation: Refer to SAP Help documentation for more detailed information on customer blocking and credit management processes.
  
  
  By following these steps, you should be able to identify the cause of the block and take appropriate action to resolve the issue.