How To Fix SAPLWOSK165 - Change options are restricted, as this is not a Retail Store document

SAP Error Message - Details

• Message type: E = Error

• Message class: SAPLWOSK - Ret. Store Consumer Order: Messages for func. group SAPLWOSK

• Message number: 165

• Message text: Change options are restricted, as this is not a Retail Store document

What causes this issue?

The order does not appear to have been created in SAP Retail Store.
This can have the following reasons:
The order was created outside the SAP system. The fields are not filled
in the way that SAP Retail Store would fill them.
The order was created outside the SAP system. Options were used that do
not exist in SAP Retail Store.
The order was created by a different store with SAP Retail Store. It is
not clear from the order which store created the order, as it does not
contain a unique sales office. SAP Retail Store Customizing or the
assignment of distribution center in the other store differs from the
current store.

System Response

The system limits the change options so that you cannot change the data
in a way that is not perfmitted.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SAPLWOSK165 - Change options are restricted, as this is not a Retail Store document ?

  The SAP error message "SAPLWOSK165 Change options are restricted, as this is not a Retail Store document" typically occurs in the context of SAP Retail or SAP S/4HANA when users attempt to make changes to a document that is not classified as a Retail Store document. This can happen in various scenarios, such as when working with sales orders, purchase orders, or other documents that are expected to be associated with retail operations.
  Cause:
  
  Document Type: The document you are trying to modify is not recognized as a Retail Store document. This could be due to the document type or the way it was created.
  Configuration Settings: The system may be configured to restrict changes to certain document types that are not associated with retail operations.
  User Authorizations: The user may not have the necessary authorizations to make changes to the document in question.
  
  Solution:
  
  Check Document Type: Verify that the document you are trying to change is indeed a Retail Store document. If it is not, you may need to create a new document of the correct type or convert the existing document if possible.
  Review Configuration: Consult with your SAP configuration team to ensure that the document types and settings are correctly configured for retail operations. This may involve checking the settings in the Retail Management module.
  User Authorizations: Ensure that the user has the appropriate authorizations to make changes to the document. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the document types and their associated change options.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes that pertain to retail operations, such as those for managing sales orders, purchase orders, or inventory management.
  
  If the issue persists after checking the above points, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.