How To Fix SAPLWOSK107 - With collection, you cannot enter a different delivery address

SAP Error Message - Details

• Message type: E = Error

• Message class: SAPLWOSK - Ret. Store Consumer Order: Messages for func. group SAPLWOSK

• Message number: 107

• Message text: With collection, you cannot enter a different delivery address

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SAPLWOSK107 - With collection, you cannot enter a different delivery address ?

  The SAP error message SAPLWOSK107 typically occurs in the context of sales and distribution processes, particularly when dealing with delivery addresses in sales orders or deliveries. The message indicates that when a collection (or cash on delivery) payment method is selected, the system does not allow the user to enter a different delivery address than the one specified in the customer master data.
  Cause:
  The primary cause of this error is related to the configuration of the payment method and the rules set in the system regarding delivery addresses. When a collection payment method is used, SAP enforces that the delivery address must match the address associated with the customer to ensure proper handling of the payment and delivery process.
  Solution:
  To resolve this error, you can consider the following approaches:
  
  
  Use the Default Delivery Address: Ensure that the delivery address you are trying to enter matches the default address in the customer master data. You may need to check the customer master record (transaction code XD03 for general data or VD03 for sales area data) to confirm the address.
  
  
  Change Payment Method: If it is necessary to use a different delivery address, consider changing the payment method to one that allows for different delivery addresses. This may involve using a different payment option that does not have the same restrictions.
  
  
  Review Configuration Settings: If you have the necessary authorizations, review the configuration settings for the payment methods in the SAP system. This can be done in the SPRO transaction under:
  
  Sales and Distribution > Basic Functions > Output Control > Define Payment Methods.
  Check if there are any specific settings that enforce the restriction on delivery addresses for the collection payment method.
  
  
  
  Consult with SAP Support or Functional Consultant: If the issue persists and you cannot find a suitable solution, it may be beneficial to consult with your SAP support team or a functional consultant who can provide insights based on your specific system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  SPRO - Customizing Implementation Guide
  
  
  Documentation: Refer to SAP Help documentation for Sales and Distribution for more details on payment methods and delivery address handling.
  User Exits or BAdIs: In some cases, custom logic may be implemented through user exits or BAdIs that could affect how delivery addresses are handled with different payment methods.
  
  By following these steps, you should be able to address the SAP error message SAPLWOSK107 effectively.