How To Fix /SAPF15/F15138 - F15 SEPA mandate document &1/&2/&3 not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPF15/F15 -

• Message number: 138

• Message text: F15 SEPA mandate document &1/&2/&3 not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPF15/F15138 - F15 SEPA mandate document &1/&2/&3 not available ?

  The SAP error message /SAPF15/F15138 indicates that a SEPA mandate document is not available in the system. This error typically occurs when trying to process a payment or direct debit transaction that requires a SEPA mandate, but the corresponding mandate document cannot be found.
  Cause:
  
  Missing Mandate: The SEPA mandate has not been created or is not available in the system for the specified customer/vendor.
  Incorrect Data: The mandate reference or details provided in the transaction do not match any existing mandates in the system.
  Data Deletion: The mandate may have been deleted or archived, making it unavailable for the current transaction.
  Configuration Issues: There may be configuration issues in the SEPA settings or in the payment processing settings.
  
  Solution:
  
  
  Check Mandate Creation: Verify if the SEPA mandate has been created for the relevant customer/vendor. You can do this by navigating to the SEPA mandate management transaction (e.g., transaction code F150 or F151).
  
  
  Verify Mandate Details: Ensure that the mandate reference number and other details are correct in the transaction you are trying to process. Cross-check with the mandate records.
  
  
  Create a New Mandate: If the mandate does not exist, you may need to create a new SEPA mandate for the customer/vendor. This can typically be done through the SEPA mandate management transaction.
  
  
  Check for Deletions: If the mandate was deleted, you may need to restore it or create a new one, depending on your business process.
  
  
  Review Configuration: Check the configuration settings for SEPA mandates in your SAP system. Ensure that all necessary settings are correctly configured.
  
  
  Consult Documentation: Refer to SAP documentation or help notes related to SEPA mandates for additional troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (for managing SEPA mandates) and F151 (for displaying mandates).
  SAP Notes: Check for any SAP Notes related to SEPA mandates that might provide additional insights or fixes for known issues.
  User Authorizations: Ensure that the user has the necessary authorizations to view and manage SEPA mandates.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.