How To Fix /SAPCND/MAINTENANCE871 - Usage cache does not contain data for usage &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/MAINTENANCE -

• Message number: 871

• Message text: Usage cache does not contain data for usage &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/MAINTENANCE871 - Usage cache does not contain data for usage &1 ?

  The SAP error message /SAPCND/MAINTENANCE871 Usage cache does not contain data for usage &1 typically indicates that the system is unable to find the necessary data in the usage cache for a specific usage type. This can occur in various scenarios, particularly when working with SAP Convergent Charging (SAP CC) or similar applications that rely on usage data.
  Cause:
  
  Cache Invalidation: The usage cache may have been invalidated or cleared, leading to the absence of data for the specified usage type.
  Configuration Issues: There may be a misconfiguration in the system that prevents the correct data from being cached.
  Data Not Processed: The usage data for the specified usage type may not have been processed or loaded into the system yet.
  System Errors: There could be underlying system errors or issues with the database that prevent the cache from being populated correctly.
  
  Solution:
  
  Refresh the Cache: Try refreshing the usage cache. This can often be done through transaction codes or specific functions in the SAP system. Look for options to refresh or rebuild the cache.
  Check Configuration: Review the configuration settings related to the usage types and ensure that they are set up correctly. This includes checking the relevant customizing settings in the SAP system.
  Process Usage Data: Ensure that the usage data for the specified usage type has been processed. If not, you may need to run the relevant jobs or processes to load the data into the system.
  Monitor Logs: Check the application logs and system logs for any errors or warnings that might provide more context about why the cache is empty.
  Consult Documentation: Refer to the SAP documentation or notes related to the specific module you are working with for any additional troubleshooting steps or known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in managing the cache or processing usage data, such as /SAPCND/MAINTENANCE or others specific to your SAP environment.
  SAP Notes: Search for SAP Notes related to this error message for any patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error related to the usage cache in your SAP system.