How To Fix /SAPCND/GENERATOR349 - External scale element &1 was activated with a warning

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/GENERATOR -

• Message number: 349

• Message text: External scale element &1 was activated with a warning

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/GENERATOR349 - External scale element &1 was activated with a warning ?

  The SAP error message /SAPCND/GENERATOR349 indicates that an external scale element (in this case, identified by &1) was activated with a warning. This typically occurs in the context of SAP Convergent Charging (SAP CC) or similar applications where external scale elements are used for pricing or charging purposes.
  Cause:
  The warning associated with this error message can arise from several potential issues, including:
  
  Configuration Issues: There may be misconfigurations in the external scale element settings.
  Data Inconsistencies: The data associated with the external scale element might be inconsistent or incomplete.
  Dependencies: The external scale element may depend on other elements or configurations that are not correctly set up.
  Versioning: The external scale element might be using an outdated version or might not be compatible with the current system settings.
  
  Solution:
  To resolve this warning, you can follow these steps:
  
  
  Check the Logs: Review the detailed logs or messages associated with the activation of the external scale element. This can provide insights into what specifically triggered the warning.
  
  
  Review Configuration: Go through the configuration settings of the external scale element. Ensure that all required fields are filled out correctly and that there are no missing dependencies.
  
  
  Validate Data: Check the data associated with the external scale element for any inconsistencies or errors. This includes verifying that all necessary data records are present and correctly formatted.
  
  
  Test Activation: If possible, try to deactivate and then reactivate the external scale element to see if the warning persists. This can sometimes clear transient issues.
  
  
  Consult Documentation: Refer to the SAP documentation for the specific version of the software you are using. There may be specific notes or guidelines related to the external scale element that can help.
  
  
  Seek Support: If the issue persists after checking the above points, consider reaching out to SAP support or consulting with a technical expert who specializes in SAP Convergent Charging.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide patches related to the external scale element.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Version: Ensure that your SAP system is up to date with the latest patches and updates, as this can sometimes resolve underlying issues.
  
  By following these steps, you should be able to identify the cause of the warning and take appropriate action to resolve it.