How To Fix /SAPCND/CUSTOMIZING893 - Determination of scale data records failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCND/CUSTOMIZING -

• Message number: 893

• Message text: Determination of scale data records failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCND/CUSTOMIZING893 - Determination of scale data records failed ?

  The SAP error message /SAPCND/CUSTOMIZING893 indicates that there was a failure in determining scale data records. This error typically arises in the context of condition records, particularly when working with pricing, discounts, or other condition-based functionalities in SAP.
  Causes:
  
  Missing Scale Data: The scale data records that are required for the pricing condition might not be maintained or are incomplete.
  Incorrect Configuration: There may be issues with the configuration of the condition types or scales in the pricing procedure.
  Data Inconsistencies: There could be inconsistencies in the master data or transaction data that prevent the system from determining the correct scale.
  Authorization Issues: The user may not have the necessary authorizations to access the scale data.
  Custom Code Issues: If there are custom enhancements or modifications in the pricing logic, they might be causing the error.
  
  Solutions:
  
  Check Scale Records: Verify that the scale records for the relevant condition type are correctly maintained in the system. You can do this by navigating to the condition records in the relevant transaction (e.g., VK11 for creating condition records).
  Review Configuration: Ensure that the pricing procedure and condition types are correctly configured. Check the settings in the SPRO transaction under Sales and Distribution -> Basic Functions -> Pricing -> Pricing Control.
  Data Consistency Check: Run consistency checks on the master data and transaction data to ensure there are no discrepancies.
  Authorization Check: Ensure that the user has the necessary authorizations to access the condition records.
  Debugging: If the issue persists, consider debugging the pricing logic to identify any custom code that might be interfering with the determination of scale data.
  Consult Documentation: Review SAP notes and documentation related to the specific condition type and pricing procedure for any known issues or additional configuration steps.
  
  Related Information:
  
  Transaction Codes: VK11 (Create Condition Records), VK12 (Change Condition Records), VK13 (Display Condition Records).
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.