How To Fix /SAPCEM/PT214 - No recipient could be determined

/SAPCEM/PT214 - Overview

• Message type: E = Error

• Message class: /SAPCEM/PT -

• Message number: 214

• Message text: No recipient could be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/PT214 - No recipient could be determined ?

  The SAP error message /SAPCEM/PT214 No recipient could be determined typically occurs in the context of SAP's Customer Engagement Management (CEM) or similar modules when the system is unable to identify a recipient for a communication or notification. This can happen in various scenarios, such as when sending emails, notifications, or alerts.
  Causes:
  
  Missing Recipient Data: The recipient's email address or contact information may not be properly maintained in the system.
  Incorrect Configuration: The configuration settings for the communication method may not be set up correctly.
  User Status: The user or recipient may be inactive or not assigned to the relevant communication channel.
  Data Inconsistencies: There may be inconsistencies in the master data related to the recipient.
  Authorization Issues: The user attempting to send the communication may not have the necessary authorizations.
  
  Solutions:
  
  
  Check Recipient Data:
  
  Verify that the recipient's email address and contact information are correctly maintained in the relevant master data records (e.g., Business Partner, Customer, or