How To Fix /SAPCEM/PT214 - No recipient could be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/PT -

• Message number: 214

• Message text: No recipient could be determined

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/PT214 - No recipient could be determined ?

  The SAP error message /SAPCEM/PT214 No recipient could be determined typically occurs in the context of SAP's Customer Engagement Management (CEM) or similar modules when the system is unable to identify a recipient for a communication or notification. This can happen in various scenarios, such as when sending emails, notifications, or alerts.
  Causes:
  
  Missing Recipient Data: The recipient's email address or contact information may not be properly maintained in the system.
  Incorrect Configuration: The configuration settings for the communication method may not be set up correctly.
  User Status: The user or recipient may be inactive or not assigned to the relevant communication channel.
  Data Inconsistencies: There may be inconsistencies in the master data related to the recipient.
  Authorization Issues: The user attempting to send the communication may not have the necessary authorizations.
  
  Solutions:
  
  
  Check Recipient Data:
  
  Verify that the recipient's email address and contact information are correctly maintained in the relevant master data records (e.g., Business Partner, Customer, or Vendor records).
  Ensure that the recipient is active and has the necessary communication details.
  
  
  
  Review Configuration Settings:
  
  Check the configuration settings for the communication method in the relevant customizing transactions (e.g., SPRO).
  Ensure that the communication type (e.g., email, SMS) is correctly configured.
  
  
  
  User Status Verification:
  
  Ensure that the user or recipient is not marked as inactive or blocked in the system.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the master data to identify any discrepancies that may prevent the system from determining the recipient.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to send communications. This can be checked in the user roles and profiles.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify where the recipient determination is failing. This may require technical expertise.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and maintain recipient data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Refer to SAP documentation for the specific module you are working with to understand the communication processes and configurations better.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.