How To Fix /SAPCEM/PI017 - No external sold-to party found for recipient &

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/PI -

• Message number: 017

• Message text: No external sold-to party found for recipient &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/PI017 - No external sold-to party found for recipient & ?

  The SAP error message /SAPCEM/PI017 No external sold-to party found for recipient & typically occurs in the context of SAP Customer Experience (CX) or SAP Commerce Cloud when the system is unable to find a corresponding external sold-to party (customer) for a given recipient in a business transaction, such as an order or a sales document.
  Cause:
  
  Missing Data: The recipient information may not be correctly set up in the system. This could be due to missing or incorrect entries in the customer master data.
  Data Synchronization Issues: If the system is integrated with other systems (like an ERP), there may be synchronization issues where the customer data has not been updated or transferred correctly.
  Incorrect Configuration: The configuration settings for the integration or the customer data mapping may not be set up correctly.
  Invalid Recipient ID: The recipient ID being referenced may not exist in the system or may have been deleted.
  
  Solution:
  
  Check Customer Master Data: Verify that the sold-to party (customer) exists in the system. You can do this by navigating to the customer master data transaction (e.g., transaction code XD03 for display).
  Data Synchronization: Ensure that the data synchronization between systems is functioning correctly. If you are using middleware (like SAP PI/PO), check the logs for any errors or issues.
  Configuration Review: Review the configuration settings related to customer data and ensure that the mapping between the external system and SAP is correctly set up.
  Recipient ID Validation: Confirm that the recipient ID being used in the transaction is valid and corresponds to an existing sold-to party in the system.
  Error Logs: Check the application logs (transaction SLG1) for more detailed error messages that might provide additional context on the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to customer master data and integration scenarios to ensure compliance with best practices.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.