How To Fix /SAPCEM/BAPI023 - Serious error - please contact SAP Support

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCEM/BAPI -

• Message number: 023

• Message text: Serious error - please contact SAP Support

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCEM/BAPI023 - Serious error - please contact SAP Support ?

  The SAP error message /SAPCEM/BAPI023 Serious error - please contact SAP Support typically indicates a serious issue encountered during the execution of a BAPI (Business Application Programming Interface) related to the SAP CEM (Customer Experience Management) module. This error can arise from various underlying causes, including:
  Possible Causes:
  
  Data Issues: Incorrect or incomplete data being passed to the BAPI can lead to errors. This may include missing mandatory fields or invalid data formats.
  Configuration Problems: Misconfigurations in the SAP system or the specific module can trigger this error.
  System Bugs: There may be bugs in the SAP software that need to be addressed through patches or updates.
  Authorization Issues: The user executing the BAPI may not have the necessary authorizations to perform the action.
  Integration Issues: If the BAPI is being called from an external system, there may be issues with the integration setup.
  
  Solutions:
  
  Check Input Data: Review the data being passed to the BAPI for completeness and correctness. Ensure that all mandatory fields are filled and that the data types are correct.
  Review Configuration: Verify the configuration settings related to the BAPI and the CEM module. Ensure that everything is set up correctly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address known issues related to the BAPI or the CEM module.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the BAPI. You may need to work with your SAP security team to verify this.
  Debugging: If you have access to the SAP system, you can use transaction codes like SE37 (Function Module) or SE80 (Object Navigator) to debug the BAPI and identify the root cause of the error.
  Contact SAP Support: If the issue persists and you cannot identify the cause, it is advisable to contact SAP Support with detailed information about the error, including the context in which it occurred, any relevant logs, and the steps to reproduce the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE37 (to view and test BAPIs), ST22 (for dump analysis), and SM21 (for system logs).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found.
  Documentation: Review the official SAP documentation for the specific BAPI you are using to understand its requirements and limitations.
  
  By following these steps, you should be able to diagnose and potentially resolve the error. If not, gathering detailed information and reaching out to SAP Support will be the best course of action.