How To Fix /SAPCE/FKUA_MES021 - The sequential number & of DRQ is not equal to its' external number!

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPCE/FKUA_MES -

• Message number: 021

• Message text: The sequential number & of DRQ is not equal to its' external number!

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPCE/FKUA_MES021 - The sequential number & of DRQ is not equal to its' external number! ?

  The SAP error message /SAPCE/FKUA_MES021 indicates that there is a mismatch between the sequential number of a Document Request (DRQ) and its external number. This typically occurs in the context of document management or workflow processes within SAP, particularly when dealing with document requests or approvals.
  Cause:
  
  
  Data Inconsistency: The most common cause of this error is a data inconsistency where the internal sequential number of the document request does not match the external number that is expected. This can happen due to:
  
  Manual changes to document numbers.
  Data migration issues where the mapping of internal and external numbers was not done correctly.
  System errors or bugs that lead to incorrect number generation.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned, leading to discrepancies in how document numbers are generated or processed.
  
  
  User Error: Users may inadvertently enter incorrect numbers or modify document requests in a way that causes the mismatch.
  
  
  Solution:
  
  
  Check Document Request: Verify the document request in question. Look at both the internal sequential number and the external number to identify where the mismatch occurs.
  
  
  Data Consistency Check: Run consistency checks on the relevant tables to identify any discrepancies. This may involve checking the database tables that store document request information.
  
  
  Recreate Document Request: If the document request is found to be corrupted or inconsistent, consider recreating it. This may involve deleting the erroneous request and creating a new one with the correct numbers.
  
  
  Review Configuration: Check the configuration settings related to document management and number assignment in SAP. Ensure that they are set up correctly and that there are no conflicting settings.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or patches that address this specific error. SAP frequently releases updates that may resolve known issues.
  
  
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance. They may provide insights or solutions based on the specific version of SAP you are using.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or SLG1 (Application Log).
  Documentation: Review SAP documentation related to document management and workflows to understand how document requests are processed and what configurations are necessary.
  User Training: Ensure that users are trained on the correct procedures for handling document requests to minimize the risk of user errors leading to such issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.