How To Fix /SAPAPO/TSM796 - Action terminated by user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/TSM -

• Message number: 796

• Message text: Action terminated by user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/TSM796 - Action terminated by user ?

  The SAP error message /SAPAPO/TSM796 Action terminated by user typically occurs in the context of SAP Advanced Planning and Optimization (APO) when a user manually cancels an ongoing process or action. This can happen in various scenarios, such as during planning runs, data processing, or when executing specific transactions.
  Cause:
  
  User Intervention: The most common cause is that the user has actively terminated the action, either by clicking a cancel button or closing the session.
  System Timeout: If the process takes too long, the user might have decided to terminate it.
  Performance Issues: Slow system performance or unresponsive screens can lead users to cancel actions.
  Error in Process: Sometimes, if the process encounters an unexpected error or issue, users may choose to terminate it.
  
  Solution:
  
  Check User Actions: Verify if the action was indeed terminated by the user. If so, ensure that the user understands the implications of canceling the process.
  Review Logs: Check the system logs or transaction logs to see if there are any additional error messages or warnings that could provide more context.
  Optimize Performance: If performance issues are causing users to cancel actions, consider optimizing the system or the specific process. This may involve:
  
  Analyzing and optimizing queries.
  Increasing system resources (CPU, memory).
  Reviewing background jobs and their scheduling.
  
  
  Retry the Action: If the action was terminated unintentionally, the user can try to rerun the process.
  User Training: Provide training to users on how to handle long-running processes and the importance of not terminating them unless necessary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP APO that may be related to the process being executed when the error occurred.
  SAP Notes: Check SAP Notes for any known issues or patches related to the specific version of SAP APO you are using.
  System Performance Monitoring: Utilize tools like SAP Solution Manager to monitor system performance and identify bottlenecks.
  User Documentation: Ensure that users have access to documentation that explains how to handle long-running processes and what to do in case of errors.
  
  If the issue persists or if there are specific circumstances surrounding the error that are not addressed by the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.