How To Fix /SAPAPO/TSM339 - liveCache lock handler not available

SAP Error Message - Details

• Message type: E = Error

• Message class: /SAPAPO/TSM -

• Message number: 339

• Message text: liveCache lock handler not available

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SAPAPO/TSM339 - liveCache lock handler not available ?

  The SAP error message /SAPAPO/TSM339 indicates that the LiveCache lock handler is not available. This error typically occurs in the context of SAP Advanced Planning and Optimization (APO) when there are issues related to the LiveCache database, which is used for storing and processing planning data.
  Causes:
  
  LiveCache Not Running: The LiveCache service may not be running or may have crashed.
  Network Issues: There could be network connectivity issues between the SAP application server and the LiveCache server.
  Configuration Issues: Incorrect configuration settings in the SAP system or LiveCache settings.
  Resource Limitations: The LiveCache server may be experiencing resource limitations (e.g., memory, CPU).
  Database Locking Issues: There may be locks in the LiveCache that are preventing access.
  
  Solutions:
  
  
  Check LiveCache Status:
  
  Ensure that the LiveCache service is running. You can check this using transaction LC10 or LC11 in the SAP GUI.
  If it is not running, restart the LiveCache service.
  
  
  
  Review Logs:
  
  Check the LiveCache logs for any errors or warnings that might indicate what went wrong. Logs can be found in the LiveCache installation directory.
  
  
  
  Network Connectivity:
  
  Verify that there are no network issues between the SAP application server and the LiveCache server. You can use tools like ping or traceroute to check connectivity.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for both the SAP system and LiveCache. Ensure that they are correctly set up according to SAP guidelines.
  
  
  
  Resource Monitoring:
  
  Monitor the resource usage on the LiveCache server. If it is running low on memory or CPU, consider increasing the resources or optimizing the workload.
  
  
  
  Database Locks:
  
  If there are locks in the LiveCache, you may need to release them. This can sometimes be done through transaction LC10 or by restarting the LiveCache.
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. SAP Notes often provide patches or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LC10 (LiveCache Administration) and LC11 (LiveCache Monitor).
  Documentation: Review the official SAP documentation for LiveCache and APO for best practices and troubleshooting steps.
  System Monitoring: Implement monitoring tools to keep track of the health of the LiveCache and the SAP system to prevent future occurrences.
  
  By following these steps, you should be able to diagnose and resolve the /SAPAPO/TSM339 error effectively.